Client Operations Officer

Job Introduction

Two posts:

Full Time - permanent

Full Time - Fixed Term Maternity Cover (up to 12 months)

Lincolnshire County Council is looking for two motivated and proactive Officers - Client Operations to join our Transport Services Group.

These are excellent opportunities to play a key role in planning, commissioning, managing and improving passenger transport services that support children, young people and vulnerable residents across Lincolnshire.

About the roles
As an Officer within Client Operations, you will be responsible for managing and developing transport services that deliver safe, effective and value-for-money outcomes. You will lead a team of officers and support staff while working closely with transport operators, schools, social care colleagues, families and other stakeholders.

This is a busy, fast-paced role where priorities can change quickly. You'll need to remain calm under pressure, make informed decisions, and have a strong eye for detail when managing transport arrangements, contracts, investigations, and service performance. Strong organisational skills and a proactive approach to problem-solving are essential, as is the ability to balance customer needs with operational and budgetary requirements.

About you
We're looking for someone who can bring strong leadership, organisation and people-management skills together with a commitment to excellent customer service.

You will have:
Experience of leading and motivating teams.

Strong communication and stakeholder management skills.

Experience of managing resources, budgets or contracts.

The ability to make sound decisions in complex and changing environments.

Excellent customer service skills and the ability to manage sensitive situations professionally.

Strong planning, organisational and problem-solving abilities.

Experience of working collaboratively with a wide range of internal and external partners

If you would like an open and informal discussion regards this role then please contact Samantha Flacks via email on Samantha.Flacks@lincolnshire.gov.uk or Matthew Arnold via email on Matthew.Arnold@lincolnshire.gov.uk

Closing date: 01/11/26,

Interviews: TBC.

Due to recent changes in immigration law in the UK we are unable to offer skilled worker visa sponsorship for this role as it does not meet the requirements.

At Lincolnshire County Council, we believe our people are at the heart of everything we do. That’s why we offer a rewarding package designed to support your work–life balance, health and wellbeing, financial security, and career growth. Find out more about our offer to you in the attached brochure.

PLEASE NOTE: It is imperative that your personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role as set out in the Job Description (attached on LCC jobs Site) and what you feel you can bring to this role, the team and the wider County Council.

Please refer to our Job Information Pack here to support you in your application.

Please be advised that this position may be subject to a criminal record check. 

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Please also note: once an application is submitted it is final and cannot be amended. If you withdraw your application, it cannot be reinstated and you will not be able to submit another application for that vacancy. If you have an issue with your submitted application, please contact recruitment@lincolnshire.gov.uk.

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary.  Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Fluency Duty 

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Our values – collaborative, adaptable, eco-conscious, supportive, and responsible – guide everything we do. We’re looking for candidates who share these values and bring them to life in their work, helping us build strong teams and make a real difference in the communities we serve.