Client Operations Officer

Job Introduction

Looking for a career at Lincolnshire County Council? Want to be part of a team that delivers innovative and efficient transport solutions? Enjoy working in a fast paced and dynamic team?

About the role 

Lincolnshire County Council has transformed its Transport Service team to provide innovative and dynamic transport solutions and embrace new ways of working.

As a Transport Operations Officer you will be arranging the transport needs for children, young adults and the general public using a wide range of systems in place to secure educational, social and on demand public transport needs. You will be trained to a high standard to source and deliver the most appropriate transport requirements for the individuals needs including procurement and all allocation. You can expect to be working close within the transport team and with partner organisations and transport operators across the county. Each day will be varied but the goal will always be the same, to deliver transport requirements to those that need it most.

The team also manages the county’s local bus and community transport network, alongside Sustainable Travel development.

Transport Service's operating hours are between 0630 to 1900 Monday to Friday and 0730 to 1800 Saturdays. Shifts will be allocated to ensure sufficient cover between these times and Saturday working will result in a rest day in the week. 

Within Transport Service we offer a hybrid approach to the working day, however you will be expected to work within the office to undertake comprehensive training.

About the team

Transport Service's is part of the Place Directorate and is responsible for the operational delivery of transport solutions in Lincolnshire for more than 20,000 passengers daily including; educational travel, social care transport and the Council’s demand responsive Callconnect bus service. 

About you

You will need to:

• Demonstrate excellent verbal and written communication skills to interact clearly and empathetically with customers.
• Possess strong problem-solving skills to address customer issues and find suitable resolutions.
• Manage multiple customers simultaneously and handle high call volumes.
• Anticipate customers needs, taking the opportunity to go above and beyond by offering additional assistance or information that could enhance the customer's experience or help them in the future.
• Take ownership using your own initiative to find a resolution while keeping the customer informed throughout the process.
• Be committed to providing exceptional customer service and continuously improving the customer experience.

About Our Offer

Along with a competitive salary we are offering:

• “Green book” Local Government terms and conditions
• Access to Local Government Pension scheme (contribution rate of approx. 24%)
• Comprehensive benefits package including salary sacrifice for cars, cycles, plus excellent discount schemes
• 37 hour working week (as full time) including flexible and hybrid working
• A generous leave entitlement with a minimum of 25 days plus bank holidays and the option to buy more
• Free financial wellbeing advice

Further details can be found here: Rewards and benefits – Lincolnshire County Council 

If this sounds like the role for you, then please read through the full Job Description, before clicking apply!  If you would like to know more about Lincolnshire County Council and our current vacancies then click on over to  www.lincolnshire.gov.uk. 

Applications will close on 15/06/25 and interviews will take place WC 30/06/25

For a confidential and informal discussion about the role please contact:

Sally Shear via email sally.shear@lincolnshire.gov.uk

Best of luck with your application

Please be advised that this position may be subject to a criminal record check.

All candidates are advised to read the attached job information pack prior to making an application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. 

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary.  Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Fluency Duty 

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.