Job Introduction
Corporate Systems Service Desk Assistant
Lincoln | Grade 5: £26,409 - £29,093 | Full Time | Hybrid Working Available
Apply by: 10 June 2025 | Interview Date: 26th & 27th June 2025
Contact: mark.williams@lincolnshire.gov.uk for more info
Are you a natural problem-solver with a people-first attitude and a knack for IT systems?
Join Lincolnshire County Council as a Corporate Systems Service Desk Assistant, where you’ll be the first point of contact for users needing support on our internal business systems. This is a fantastic opportunity for someone with great customer service skills who enjoys working collaboratively and thrives on delivering solutions.
What you'll be doing:
Acting as front-line support for our Corporate Systems Service Desk – handling phone and portal-based queries
Investigating and resolving issues, or escalating them to the appropriate team with all necessary detail
Maintaining accurate records of tickets, resolutions, and common issues
Assisting with data cleansing and upholding system integrity
Contributing to ongoing service improvements and supporting our transformation agenda
What we're looking for:
Strong communication skills - confident speaking with colleagues and customers at all levels
A methodical approach with great attention to detail and the ability to juggle multiple priorities
Proactive team player who can also work independently with minimal supervision
Good IT skills, including confident use of Excel
Ideally, experience using Mosaic (but not essential)
This role is ideal for someone who enjoys structured work, takes pride in their customer service, and wants to grow their technical knowledge in a supportive team.
Why work for us?
At Lincolnshire County Council, we’re committed to employee development, flexible working, and a supportive work environment. You'll be joining a collaborative team within the Corporate Systems service, playing a vital role in ensuring services run smoothly for our internal users.
How to apply:
Submit your application by 10 June 2025 via our Careers Portal. For any informal questions about the role, you’re welcome to contact Gemma Atkinson at: mark.williams@lincolnshire.gov.uk
Please read JD before applying
On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.
We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.
Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
A Smarter Working Employer
We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.
Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.
Attached documents
