Fire Control - Operator

Job Introduction

All calls start with Control. Do you have what it takes to work in a demanding Control Room of a Fire and Rescue Service? 

Due to team expansion, Lincolnshire Fire and Rescue is looking to recruit highly motivated people to join the Fire Control team as a Fire Control - Operator (known internally as a Firefighter (Control), based at Fire and Police Headquarters, Nettleham, near Lincoln.

As a Fire Control Operator, your primary role is to:

• Receive, record and action emergency and non-emergency calls
• Mobilise resources to incidents in response to emergency calls and/or requests for assistance using the mobilising system provided
• Provide support and guidance to members of the public
• Assist in the continued management of incidents
• Carry out a variety of emergency and non-emergency tasks to support and maintain an effective Fire Service response
• Communicate with Officers and other agencies in accordance with policies and procedures
• Have the ability to work under pressure in a fast paced and everchanging environment
• Have a positive and flexible attitude to all aspects of work
• Be able to work as part of a team and act on own initiative
• Have a good level of commitment to personal development

It is essential that you have a confident telephone manner, exceptional and accurate keyboard skills, excellent verbal and written communication skills and the ability to think and communicate quickly and clearly.  

The Control Room operates 365 days a year, therefore you will work an 8-day rotating shift pattern, averaging 42 hours per week, which includes days, nights, weekends and Bank Holidays. 

Although the role is office based, there will be a requirement to use Service pool cars, as such, a clean full UK Driving Licence is required.

If successful following your application, you will be invited to selection testing which will assess your keyboard, listening and recording of information and spelling abilities. If successful at testing, you will then be invited to interview.

Join our team with a competitive starting salary of £28,865! As you progress through our comprehensive training and development program, expect your salary to grow to £36,937 within approximately 2 years.

Take the next step in your career with us!

Disclosure and Barred Service

Please be advised that the Rehabilitation of Offenders Act 1974 now includes the requirement for Fire and Rescue Service employees to have a standard DBS check as a minimum. This legislation change applies to all Fire Services across the country and the process aims to help safeguard colleagues and communities.

As a service we are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

All candidates are advised to read the attached job information pack prior to making an application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. 

Talent Pool

We operate a talentpool scheme whereby candidates who are not successful on this occasion may beconsidered for a period of up to 12 months for equal positions.

Fluency Duty

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.