Fire Control Operator

Job Introduction

All calls start with Control. Do you have what it takes to work in a demanding Control Room of a Fire and Rescue Service? 

Lincolnshire Fire and Rescue is looking to recruit highly motivated people to join the Fire Control team as a Fire Control - Operator (known internally as a Firefighter (Control), based at Fire and Police Headquarters, Nettleham, near Lincoln.

As a Fire Control - Operator, your primary role is to:

• Receive, record and action emergency and non-emergency calls
• Mobilise resources to incidents in response to emergency calls and/or requests for assistance using the mobilising system provided
• Provide support and guidance to members of the public
• Assist in the continued management of incidents
• Carry out a variety of emergency and non-emergency tasks to support and maintain an effective Fire Service response
• Communicate with Officers and other agencies in accordance with policies and procedures
• Have the ability to work under pressure in a fast paced and everchanging environment
• Have a positive and flexible attitude to all aspects of work
• Be able to work as part of a team and act on own initiative
• Have a good level of commitment to personal development

About you

Essential Criteria:

• It is essential that you have a confident telephone manner
• Exceptional and accurate keyboard skills
• Excellent verbal and written communication skills 
• The ability to think and communicate quickly and clearly.  
•  4 GCSE passes – Grade A*-C / 9-4,including English and Mathematics; or equivalent Level 2 qualification; or higher-level relevant qualification are required
• Full, UK Driving Licence 

The Control Room operates 365 days a year, therefore you will work an 8-day rotating shift pattern, averaging 42 hours per week, which includes days, nights, weekends and Bank Holidays. 

About the process

Application:

In the personal statement section of the application - please provide a written statement (maximum 2,000 words)that demonstrates your suitability for the role of Fire Control Operator aligning with the criteria outlined above and attached job description

• Please ensure your response is structured, clear and stays within the 2,000 word limit.
• Focus on providing specific examples and outcomes.
• Your statement will be assessed alongside your application to determine progression to the next stage of the selection process.

Selection Process:

If successful following your application, you will be invited to selection testing which will assess your keyboard, listening and recording of information and spelling abilities. If successful at testing, you will then be invited to interview.

Selection testing will be held week commencing 16th March 2026 and Interviews will be held week commencing 23rd March 2026.

Please note- We have 2 permanent vacancies and 1 fixed term post for 12 months.

Join our team with a competitive starting salary of £28,865! As you progress through our comprehensive training and development program, expect your salary to grow to £36,937 within approximately 2 years.

Take the next step in your career with us!

Data Collection:

All application and selection data will be collected and reviewed to ensure a fair process and to identify areas where additional support may be necessary.

Reasonable Adjustment Requests:

For candidates with neuro-divergence and disabilities, the process will operate a system of reasonable adjustments to those applicable parts to enable these candidates’ full access to the process whilst ensuring that the assessment process remains valid with all candidates receiving an equitable assessment experience.

For the applicable parts of the assessment process, LFR will mirror the IFE position for Reasonable Adjustments to provide continuity and clarity. Although reasonable adjustments must not compromise the validity and reliability of examination results, they should be based on individual needs and reflect the ways in which affected candidates normally work. Applications for reasonable adjustments should be made clear on the application form.

Alternatively, please contact Recruitmentfire@lincolnshire.gov.uk to discuss further.

Disclosures and Barred Services:

Please be advised that the Rehabilitation of Offenders Act 1974 now includes the requirement for Fire and Rescue Service employees to have a standard DBS check as a minimum. This legislation change applies to all Fire Services across the country and the process aims to help safeguard colleagues and communities. 

As a service we are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

All candidates are advised to read the attached job information pack prior to making an application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.

Please note: once an application is submitted it is final and cannot be amended. If you withdraw your application, it cannot be reinstated and you will not be able to submit another application for that vacancy.

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 12 months for equal positions.

Fluency Duty

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

We’re looking for candidates who align with our values- Putting communities first, Integrity, Dignity and Respect, Leadership, Equality Diversity and Inclusion.