Insurance Claims Handler

Job Introduction

Working Pattern: Hybrid, 2 days per week office based
Location: Lincoln

Lincolnshire County Council is seeking a proactive and dedicated Claims Handler, who will be part of the Insurance Team.  The Team is responsible for managing all aspects of the council’s insurance portfolio, ensuring assets and liabilities are protected.  As well as offering insurance advice and guidance to services, the team is responsible for the claims handling service, either in-house or via our legal partners.

About the Role:

You will be working within a friendly and supportive team dedicated to providing an efficient service.  You will have responsibility for logging and managing claims made by third parties against Lincolnshire County Council and Lincolnshire Fire & Rescue from first notification of loss to resolution.  

Key responsibilities will include:

• Recording claims on our claims handling database to ensure up to date claims data is available.
• Investigating claims, gathering detailed evidence, and liaising with stakeholders.  These include service users, council departments, and insurers.
• Assessing liability and recommending appropriate settlements within council policies and procedures.
• Maintaining accurate, up-to-date records and preparing reports for senior management.
• Identifying and addressing any potential fraudulent claims to protect council funds.
• Liaising with claimants, insurers, solicitors, loss adjusters, departments, and other partners on all claims where necessary.
• Ensuring compliance with statutory and relevant legal protocols, and internal procedures, to avoid incurring unnecessary additional costs for the council or it’s insurers.
• Undertaking duties of a similar nature as may be decided from time to time by the Insurance Manager. 

About You:

You will ideally have experience in handling insurance claims, ideally within a public sector organisation.  You will also have strong communication skills to engage with council departments, third parties and the public effectively. Alongside this, you will have the ability to work collaboratively as part of a team.  In addition, you will be able to organise and manage your own complex workload.  You should have experience of achieving targets, and responding flexibly to changing circumstances. 

You will have analytical and problem-solving abilities, with attention to detail and accuracy.  Familiarity with Microsoft Office and the use of other information technology is essential.  You should have excellent written, interpersonal and digital communication skills.

Next steps:

If you would like an open and informal discussion regards this role then please contact Wayne Rigby at wayne.rigby@lincolnshire.gov.uk

Closing Date: Sunday 12th April 2026
Interviews: Thursday 23th April 2026

Due to recent changes in immigration law in the UK we are unable to offer skilled worker visa sponsorship for this role as it does not meet the requirements of RQF Level 6.

PLEASE NOTE: It is imperative that your personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role as set out in the Job Description (attached on LCC jobs Site) and what you feel you can bring to this role, the team and the wider County Council.

Please refer to our Job Information Pack here to support you in your application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. 

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary.  Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Fluency Duty 

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Our values – collaborative, adaptable, eco-conscious, supportive, and responsible – guide everything we do. We’re looking for candidates who share these values and bring them to life in their work, helping us build strong teams and make a real difference in the communities we serve.