Migration Support Officer

Job Introduction

Lincolnshire has a strong track record of supporting people who have come to live in the county through different national government humanitarian programmes or resettlement routes, for example Homes for Ukraine visa holders. The Migration Team support those arriving in our communities with all aspects of integration, working in partnership with many different individuals and organisations. We have one permanent Migration Support Officer position available to join our team.  If you are looking for a role that is equally as challenging as it is rewarding, then we would like to hear from you. 

About the role

Our Team currently work supporting individuals predominantly from Ukraine on the Homes For Ukraine and Ukraine Permission Extension schemes - but could expand to supporting people arriving through other routes as and when required. You will manage a caseload of people (and their host families, if they have them), some of whom will need more support than others to settle in Lincolnshire. 

This is a person-centred role where you will be committed to working closely as part of a team with internal and external colleagues to support individuals and enable them to have a positive experience of life in Lincolnshire.  

Your days will be varied ensuring a stimulating and engaging work environment. A typical day will see you applying a mixture of routine processes and dealing with unexpected problems. – Complex situations might emerge without warning so you'll need to be reactive and think on your feet. Pragmatism, resilience and teamwork are key as you will juggle a number of scenarios, whilst applying national guidance, prioritising and escalating as appropriate. You'll need excellent attention to detail, strong communication skills and a commitment to finding innovative solutions to problems. 

As we are supporting all aspects of integration we need to work with many different organisations so this is also a great opportunity to build relationships and learn about the work of other teams within and outside LCC. 

Hybrid working is a feature of this role. The successful applicant will be required to attend the office alongside the rest of the team each Wednesday. On occasion additional days may be required.

Please note this role requires you to be mobile throughout an operational area and therefore a valid driving licence and use of a car is required.

About you

As a Migration Support Officer you will be confident in having difficult conversations often about complex issues. You need to be able to remain impartial, build trust, and utilise your strong communication skills, especially as you will be working with a diverse range of customers with potentially limited English language skills.  
  
You will be emotionally intelligent, empathetic and display professional curiosity, with the ability to consider the bigger picture and broader thinking when working in a world of ambiguity and a politically sensitive environment. It is important you are able to anticipate potential problems and take an early intervention approach where appropriate to mitigate risk.

You will have the ability to interpret evolving government guidance and contribute to creative, adaptive solutions. As a valued team member, your input and opinions are important to us and will be highly regarded. We encourage and support you to build knowledge and expertise across a broad range of topics.

About Our Offer

We are supportive of our employees, and we genuinely care for and treat people as individuals. We aim to create a happy working environment in which you can flourish, reach your potential, and provide the very best in customer service. 

Discover a career that comes with incredible benefits:

• Competitive Salary that matches your skills and expertise 
• Green Book Local Government Terms
• Top-Tier Pension Scheme with up to 24% employer contributions
• Generous benefits like salary sacrifice for cars via Tusker — Drive a better car through Salary Sacrifice, plus discounts on amazing products and services across top brands with our partner Pluxee: Employee Benefit, Reward, Recognition & Incentives
• Work-Life Balance with a Full -Time 37-hour work week, flexible hours, and hybrid options
• Generous leave allowance — minimum 25 days leave to start, plus bank holidays, with the chance to buy more
• Free Financial Wellbeing Advice to support your future.

Further details can be found here: Rewards and benefits – Lincolnshire County Council 

If this sounds like the role for you, then please read through the full Job Description, before clicking apply!  If you would like to know more about Lincolnshire County Council and our current vacancies then click on over to www.lincolnshire.gov.uk. 

Applications will close on 16/03/2025 and interviews will take place W/C 24/03/2025

If you are interested in finding out more about the job we would encourage you to have an informal chat with Sarah Benton, Migration Team Manager: sarah.benton@lincolnshire.gov.uk  

Best of luck with your application

All candidates are advised to read the attached job information pack prior to making an application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. 

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary.  Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Fluency Duty 

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.