Job Introduction
Lincolnshire County Council is seeking a dedicated Registration Service Development Officer to provide a key support role and help us innovate within the Registration & Celebratory Service.
This role is crucial for enhancing our service delivery and we are looking for a motivated, enthusiastic person to join our Team. You should have a flexible, positive attitude and a passion for providing exceptional service.
Key Responsibilities:
You will provide flexible support to the service across a range of activities:
- Support key activities, including the administration of birth and death registrations, requests for copy certificates and corrections to registrations
- Support the administration of various ceremonies, including marriage and civil partnership, citizenship ceremonies, and celebratory events such as renewal of vows
- Work to deliver excellent customer service, ensuring the service meets agreed standards and timescales. You will also handle customer inquiries and provide high-quality service to both internal and external customers
- Support digital engagement and marketing efforts, including social media and promotional materials
- Assist with the commercial development of the service, including venue engagement and income generation
- Monitor and support service standards ensuring compliance with key performance indicators
What We’re Looking For:
We are looking for someone with a high standard of IT skills, strong customer service abilities, and excellent attention to detail. A positive and flexible approach to work is essential. You will have a passion for delivering high-quality service and making a positive impact to contribute to the team’s success.
As part of the Service Development Team, you will work collaboratively to achieve common goals. You will contribute to a dynamic and growing service that values innovation and excellence. If you are enthusiastic and committed to excellence, we would love to hear from you!
This role is part of the Service Development Team and not a Registrar Role.
Next Steps
If this role appeals to you, then please read through the attached Job Description prior to applying to ensure you meet the required criteria for the role and to help you with your application.
Applications close on Sunday 30 March 2025.
Interviews will take place Thursday 24 April 2025.
Lead Contact
If you would like an open and informal discussion regarding the role please contact daniel.steel@lincolnshire.gov.uk
All candidates are advised to read the attached job information pack prior to making an application.
On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.
We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.
Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
A Smarter Working Employer
We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.
Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.
Fluency Duty
In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
Attached documents
