Registration Officer - Boston (covering Boston, Skegness, Spalding)

Job Introduction

Lincolnshire County Council is looking for a Registration Officer to join our team.

We have 1 role available in Boston:

• Part Time (22.5 hours) , hours will be worked on Monday, Tuesday, Wednesday and Saturday, on a rota basis (these days are not flexible). 

This role is offered on a permanent basis.

If you're detail-oriented, love working with people, and have a knack for handling sensitive situations with tact and discretion, this might be the perfect role for you. 

Registration Officers deal with members of the public from diverse backgrounds, obtaining accurate information from them, often in emotional circumstances, and applying complex legal regulations. 

The role will involve registering births, deaths, marriages, and civil partnerships, and conducting ceremonies at various locations like registration offices, religious buildings, and approved premises.

Registration Officers interact with people from all walks of life, often at the best and worst times of their lives, so empathy and patience are key.

What you'll be doing

• Registering births, still-births, deaths, marriages, and civil partnerships.
• Attesting notices of marriage/civil partnerships
• Conducting marriage and civil partnership ceremonies, citizenship ceremonies and other non-statutory ceremonies (e.g. renewal of vows, naming ceremonies).
• Maintaining and securing stock items as per General Register Office requirements.
• Providing a high standard of customer service to everyone you interact with.
• Working with various partners, e.g. GRO, Home Office, Funeral Directors, Churches, Hospitals, and Hospices.
• Supporting and participating in the training of registration staff.
• Staying updated with changes in legislation, policies, and procedures.
• Contributing to the improvement and development of the service and promoting registration services.

What we're looking for

• NVQ Level 4 or equivalent, or 3+ years of relevant experience.
• Great customer service skills with excellent communication.
• Ability to deal tactfully and discreetly with members of the public from a wide range of backgrounds and cultures.
• Skill in obtaining the correct information from people in emotional circumstances.
• Understanding and applying complex legal regulations.
• Clear and accurate writing skills.
• Excellent attention to detail.
• Strong teamwork abilities.
• Capability to work unsupervised and under pressure.

What we offer

Working for Lincolnshire County Council brings many benefits:

• A competitive salary of £31 586 to 34 314.
• Membership of the Local Government Pension Scheme (LGPS)
• Generous holiday entitlement and flexible working arrangements
• Access to professional development, training, and support
• A friendly, supportive environment with a strong team culture

Further details can be found in our rewards and benefits brochure

Working Arrangements

The role will be based in Lincoln but the post-holder will be required to travel to different offices and licensed venues when necessary.

The hours will be worked across the week between Monday and Saturday.

If you would like an open and informal discussion regards this role then please contact; Laura Harvey via email laura.harvey@lincolnshire.gov.uk

PLEASE NOTE: It is imperative that your covering letter/personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role as set out in the Job Description (attached on LCC jobs Site) and what you feel you can bring to this role, the team and the wider County Council.

Applications Close on 08/06/2025 and interviews will be held W/C 16/06/2025.

Please be advised that this position may be subject to a criminal record check.

All candidates are advised to read the attached job information pack prior to making an application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. 

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Fluency Duty 

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.