Systems Support Officer

Job Introduction

About us

At Lincolnshire Fire and Rescue we are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives. We believe that diversity in backgrounds, experiences, and ideas drives innovation and strengthens our ability to work together for safer communities. 

About you

Lincolnshire Fire & Rescue Service is seeking a proactive and motivated Systems Support Officer to help maintain and develop the critical systems that support frontline emergency response and business operations. Working within the Service Support Team, you will provide technical support and system administration across a range of ICT, mobilising, telephony and management information systems, while working closely with internal teams and external partners to ensure services remain effective, secure and reliable. This is an excellent opportunity for someone with strong IT and system support experience who enjoys problem-solving, continuous improvement and delivering excellent customer service.

Key Responsibilities:

• Providing an integrated approach to Service Support management, quality standards and service delivery.
• Liaise with internal and external partners to ensure an effective IT infrastructure for mobilising resources and management functions are maintained.
• Leading, advising and guiding partners teams and/or work within own area of responsibility.
• Support development of and embedding new ways of thinking and working
• Developing and maintaining strong, positive working relationships with commissioners, their teams/partners and across service areas as appropriate
• Continuously evaluate processes looking for improvement and innovation within area of responsibility
• Continuously look for synergies and efficiency savings across area within area of responsibility.
• Support the maintenance and development of industry specific systems and technology

Essential Criteria

• Excellent communication skills.
• Excellent influencing and negotiation skills.
• Significant experience in records management.
• Competent in the use of Microsoft 365 applications.
• General understanding of IT systems and infrastructure.
• Comfortable working in an environment of ambiguity and change.
• Well-developed written communication skills.
• Ability to work independently and meet tight deadlines.
• Competent in the use and administration of mobile and digital phone technology. 

Desirable Criteria

• Experience in information governance and information security.
• Knowledge of Fire & Rescue Service systems such as Rappel, FireWatch and FloSuite.
• Understanding of project management principles and methodologies.
• Knowledge of the Fire & Rescue Service operational environment.

Application:

In your application - please provide a written personal statement (maximum 2,000 words) that demonstrates your suitability for the role of Systems Support Officer aligning to the criteria outlined above and attached job description:

• Please ensure your response is structured, clear and stays within the 2,000 word limit.
• Focus on providing specific examples and outcomes.
• Your statement will be assessed alongside your application to determine progression to the next stage of the selection process.

Selection Process:

Following the application sift, successful applicants will be invited to the next stage of selection comprising an interview

Reasonable Adjustment Requests:

For candidates with neuro-divergence and disabilities, the process will operate a system of reasonable adjustments to those applicable parts to enable these candidates’ full access to the process whilst ensuring that the assessment process remains valid with all candidates receiving an equitable assessment experience.

For the applicable parts of the assessment process, LFR will mirror the IFE position for Reasonable Adjustments to provide continuity and clarity. Although reasonable adjustments must not compromise the validity and reliability of examination results, they should be based on individual needs and reflect the ways in which affected candidates normally work. Applications for reasonable adjustments should be made clear on the application form.

Alternatively, please contact Recruitmentfire@lincolnshire.gov.uk to discuss further.

Disclosures and Barred Services:

Please be advised that the Rehabilitation of Offenders Act 1974 now includes the requirement for Fire and Rescue Service employees to have a standard DBS check as a minimum. This legislation change applies to all Fire Services across the country and the process aims to help safeguard colleagues and communities. This role will require an enhanced DBS check.

As a service we are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

All candidates are advised to read the attached job information pack prior to making an application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.

Please note: once an application is submitted it is final and cannot be amended. If you withdraw your application, it cannot be reinstated and you will not be able to submit another application for that vacancy.

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Fluency Duty

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

We’re looking for candidates who align with our values- Putting communities first, Integrity, Dignity and Respect, Leadership, Equality Diversity and Inclusion.