Visitor Experience Officer

Job Introduction

We have an exciting opportunity for three Visitor Experience Officers to join our team.

Lincoln Museum and Usher Gallery is a prestigious visitor attraction in Lincoln and we are looking for engaging people who will enjoy working with a great team,

You'll welcome visitors and help them to explore the site and talk to them about the Museum and Art Gallery's wonderful collections. You'll also demonstrate excellent people skills and put these into practice greeting visitors, working in our shop and exhibition spaces.

Lincoln Museum and Usher Gallery is a truly unique place to work but this will be a demanding role and you will need to be confident working to performance targets. 

We have three vacancies operating on a rota system covering 20 or 25 hours per week, including some evenings and weekend shifts.  

About you:

You'll have experience in customer service and sales, a great eye for detail and a genuine interest in Archaeology, Art  and the visitor attraction industry. Above all else, you will make sure that every single person who visits the site has an unforgettable experience and will want to come back and visit us time and time again. 

If you would like an open and informal discussion regards this role then please contact Caroline Ward via email on Caroline.Ward@lincolnshire.gov.uk

Closing date: 01/11/26

Interviews: TBC

Due to recent changes in immigration law in the UK we are unable to offer skilled worker visa sponsorship for this role as it does not meet the requirements.

At Lincolnshire County Council, we believe our people are at the heart of everything we do. That’s why we offer a rewarding package designed to support your work–life balance, health and wellbeing, financial security, and career growth. Find out more about our offer to you in the attached brochure.

PLEASE NOTE: It is imperative that your personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role as set out in the Job Description (attached on LCC jobs Site) and what you feel you can bring to this role, the team and the wider County Council.

Please refer to our Job Information Pack here to support you in your application.

Please be advised that this position may be subject to a criminal record check. 

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Please also note: once an application is submitted it is final and cannot be amended. If you withdraw your application, it cannot be reinstated and you will not be able to submit another application for that vacancy. If you have an issue with your submitted application, please contact recruitment@lincolnshire.gov.uk.

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary.  Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Fluency Duty 

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Our values – collaborative, adaptable, eco-conscious, supportive, and responsible – guide everything we do. We’re looking for candidates who share these values and bring them to life in their work, helping us build strong teams and make a real difference in the communities we serve.