Corporate Systems Support Assistant

Job Introduction

Corporate Systems Support Assistant 

Salary: £27,254 - £30,024
Working Pattern: Full time, hybrid working available
Location: Lincoln
Closing Date: Sunday 14 June 2026
Interviews: 1 and 2 July 2026
Contact: Debbie Proctor at debbie.proctor@lincolnshire.gov.uk for more info

Are you a natural problem-solver with a people-first attitude and a knack for core business systems?

Join Lincolnshire County Council as a Corporate Systems Support Assistant, where you’ll be the first point of contact for users needing support on our internal business systems. This is a fantastic opportunity for someone with great customer service skills who enjoys working collaboratively and thrives on delivering solutions.

What you'll be doing:

• Acting as front-line support for our Corporate Systems – handling phone and portal-based queries
• Investigating and resolving issues, or escalating them to the appropriate team with all necessary detail
• Maintaining accurate records of tickets, resolutions, and common issues
• Assisting with data cleansing and upholding system integrity
• Training Record & Access Control Management
• Contributing to ongoing service improvements and supporting our transformation agenda

What we're looking for:

• Strong communication skills - confident speaking with colleagues and customers at all levels
• A methodical approach with great attention to detail and the ability to juggle multiple priorities
• Proactive team player who can also work independently with minimal supervision
• Good IT skills, including confident use of Excel
• Experience using core business systems ideally Mosaic social care case management system or Business World ERP system (or equivalent)

This role is ideal for someone who enjoys structured work, takes pride in their customer service, and wants to grow their technical knowledge of core applications in a supportive team.

Previous applicants need not apply.

Due to recent changes in immigration law in the UK we are unable to offer skilled worker visa sponsorship for this role as it does not meet the requirements of RQF Level 6.

PLEASE NOTE: It is imperative that your covering letter/personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role as set out in the Job Description (attached on LCC jobs Site) and what you feel you can bring to this role, the team and the wider County Council.

Please refer to our Job Information Pack here to support you in your application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. 

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary.  Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Fluency Duty 

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Our values – collaborative, adaptable, eco-conscious, supportive, and responsible – guide everything we do. We’re looking for candidates who share these values and bring them to life in their work, helping us build strong teams and make a real difference in the communities we serve.