Job Introduction

We are seeking an Early Action and Support Officer (currently known internally as a Public Health Officer).

An exciting opportunity has arisen for a suitably experienced individual to join Lincolnshire County Council’s Adult Care and Community Wellbeing (ACCW) directorate, in the Early Action and Support Team.

About the role

The Early Action and Support Officer plays a key role in leading, developing and improving the Adult Care and Community Wellbeing (ACCW) prevention offer. This role helps ensure that residents, carers, staff and partners can access clear, accurate, timely and accessible information that supports independence, wellbeing, informed decision-making and early access to the right community-based support.

This is a varied and influential role, combining service improvement, digital content development, partnership working, team supervision and performance monitoring. The postholder will work with internal teams, external partners, community organisations and wider system stakeholders to strengthen the consistency, quality and reach of preventative services and information and advice across Lincolnshire, with a focus on supporting resilience and helping people remain independent for longer.

This post is offered as a fixed term position or secondment (internal) for a year.  Please note however, that the role has funding for two years so there is the possibility of contract extension.

The team is based on the Lincoln County Offices campus but there is opportunity to work from home or flexibly at other satellite offices across the county.

What you will be doing

• Leading the development, promotion and continuous improvement of preventative services and information and advice provision across Adult Care and Community Wellbeing.
• Supporting colleagues, providers and partners to deliver high-quality, consistent and accessible information that helps residents and carers understand their options, act early and draw on community support where appropriate.
• Working with communities, voluntary and community sector partners and wider stakeholders to identify local assets, strengthen community capacity and promote inclusive, preventative approaches.
• Contributing to approaches that prevent, reduce or delay the need for formal care and support by improving access to early help, practical advice, peer support and community-based opportunities.
• Overseeing digital content, website information, social media assets, newsletters, campaigns and other communication materials that promote independence, wellbeing and community resilience.
• Producing clear reports, guidance, briefings and presentations to support understanding, decision-making and best practice.
• Line managing Early Action and Support staff, including day-to-day guidance, supervision, performance monitoring and support for professional development.
• Building positive working relationships with internal teams, strategic partners, providers, community groups and wider system stakeholders.
• Monitoring performance, quality and impact, identifying opportunities to improve service delivery, address gaps, reduce avoidable demand, and make best use of resources.
• Promoting good practice in data protection, freedom of information, safeguarding, equality, accessibility and customer-focused service delivery.
• Supporting the transition of Adult Social Care in Lincolnshire to the target operating model as outlined in the Adult Social Care Strategy. 
  
  

About you

We are looking for someone with experience in social care, health, community development or a related public service environment, and a strong understanding of how effective prevention and information and advice can help people to make informed choices, maintain independence and access support before needs escalate. You will be confident working with a range of stakeholders, able to communicate clearly in writing and verbally, and comfortable turning complex information into accessible content for different audiences.

You will bring strong organisational, analytical and problem-solving skills, with the ability to plan work, manage competing priorities and support others through change. Experience of project management, line management, performance monitoring and the use of Microsoft 365 will be important, alongside a commitment to equality, inclusion, safeguarding, strengths-based practice, community resilience and continuous improvement.

Why this role matters

High-quality information and advice is central to helping people understand their options, access the right support at the right time and maintain independence for as long as possible. This role will help shape a more consistent, accessible and joined-up offer for residents and carers, while supporting staff, partners and communities to provide information and support that is accurate, inclusive, easy to use and focused on preventing, reducing or delaying the need for formal care and support.

Key attributes

• Clear, confident and accessible communicator.
• Collaborative and able to build trusted relationships across services, partners and communities.
• Committed to prevention, strengths-based practice and helping people remain independent.
• Able to recognise and build on community assets, local networks and opportunities for community-led support.
• Organised, analytical and able to manage competing priorities.
• Digitally confident and improvement-focused.
• Supportive leader with a commitment to staff wellbeing and development.
• Resilient, adaptable and committed to delivering positive outcomes for residents and carers.

This role can be undertaken as a secondment.  Please ensure your line manager is aware if you are applying for this role as a secondment opportunity.

If you would like an open and informal discussion regards this role then please contact Samantha Francis via email on samantha.francis@lincolnshire.gov.uk

At Lincolnshire County Council, we believe our people are at the heart of everything we do. That’s why we offer a rewarding package designed to support your work–life balance, health and wellbeing, financial security, and career growth. Find out more about our offer to you in the attached brochure.

PLEASE NOTE: It is imperative that your personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role as set out in the Job Description (attached on LCC jobs Site) and what you feel you can bring to this role, the team and the wider County Council.

Please refer to our Job Information Pack here to support you in your application.

Please be advised that this position may be subject to a criminal record check. 

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Please also note: once an application is submitted it is final and cannot be amended. If you withdraw your application, it cannot be reinstated and you will not be able to submit another application for that vacancy. If you have an issue with your submitted application, please contact recruitment@lincolnshire.gov.uk.

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary.  Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Fluency Duty 

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Our values – collaborative, adaptable, eco-conscious, supportive, and responsible – guide everything we do. We’re looking for candidates who share these values and bring them to life in their work, helping us build strong teams and make a real difference in the communities we serve.