Visitor Experience Team Leader

Job Introduction

About the Role

Lincoln Castle is an award-winning heritage visitor attraction and we’re looking for a proactive and highly organised Visitor Experience Team Leader to oversee our cleaning, buildings and grounds teams.

If you’re someone who notices the details, leads by example, and wants to help others do their best while maintaining a historic site of national importance, we’d love to hear from you.

This is a hands-on leadership role that blends operational oversight with a strong focus on presentation, safety, and visitor experience. You will ensure that the Castle, its grounds, and facilities are maintained to the highest standards, creating a safe, welcoming, and well-presented environment for every guest.

You’ll be part of the wider site management team, supporting the daily operation of the Castle and deputising for the Visitor Experience Manager when required. Your primary focus, however, will be leading the cleaning and buildings and grounds teams to deliver excellence across all aspects of facilities management and visitor-facing spaces.

This role operates on a rota system covering 37 hours per week, including some evening and weekend shifts to ensure our visitors have the best experience at Lincoln Castle.

About You

You’ll be a natural team leader who enjoys working with people and takes pride in high standards. You’ll be calm under pressure, confident coordinating multiple priorities and committed to maintaining a historic site of national importance.

Experience in facilities, site supervision or team leadership would be beneficial, but most importantly you’ll bring a positive attitude, reliability and a genuine commitment to delivering an outstanding visitor experience.

Above all else, you will ensure that every visitor experiences a Castle that is safe, clean, welcoming and ready to be enjoyed — encouraging them to return time and time again.

About Our Offer

Along with a competitive salary we are offering:

• “Green book” Local Government terms and conditions
• Access to Local Government Pension scheme (contribution rate of approx. 24%)
• Comprehensive benefits package including salary sacrifice for cars, cycles, plus excellent discount schemes
• 37 hour working week (as full time) including flexible and hybrid working
• A generous leave entitlement with a minimum of 25 days plus bank holidays and the option to buy more
• Free financial wellbeing advice

Further details can be found here: Rewards and benefits – Lincolnshire County Council 

If this sounds like the role for you, then please read through the full job description before clicking apply.  If you would like to know more about Lincolnshire County Council and our current vacancies then click on over to  www.lincolnshire.gov.uk. 

If you would like an open and informal discussion regards this role then please contact Madeleine Hawkins via email at madeleine.hawkins@lincolnshire.gov.uk

Best of luck with your application.

Closing date: 31/05/26.

Due to recent changes in immigration law in the UK we are unable to offer skilled worker visa sponsorship for this role as it does not meet the requirements.

PLEASE NOTE: It is imperative that your personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role as set out in the Job Description (attached on LCC jobs Site) and what you feel you can bring to this role, the team and the wider County Council.

Please refer to our Job Information Pack here to support you in your application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Please also note: once an application is submitted it is final and cannot be amended. If you withdraw your application, it cannot be reinstated and you will not be able to submit another application for that vacancy. If you have an issue with your submitted application, please contact recruitment@lincolnshire.gov.uk.

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary.  Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Fluency Duty 

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Our values – collaborative, adaptable, eco-conscious, supportive, and responsible – guide everything we do. We’re looking for candidates who share these values and bring them to life in their work, helping us build strong teams and make a real difference in the communities we serve.