Job Introduction
End User Compute Service Manager
Location: Lincoln / Hybrid | Salary: £45718 - £50788 | Closing date: August 10th
Interview date: w/c Tuesday August 26th - August 29th
Deliver better digital experiences for Lincolnshire.
Lincolnshire County Council is investing in its digital future - and we’re looking for an experienced and forward-thinking End User Compute Service Manager to help shape how we deliver modern, secure and user-focused IT services to over 6,500 staff.
This is a unique opportunity to join a council that’s undergoing transformation - not just in tech, but in culture. We’re building a dynamic, outcomes-focused IT service, and this role is critical to ensuring our end users (from social workers to highways officers) get the tools and support they need to deliver for our communities.
About the Role
This is a high-impact service management role, focused on end-user computing. You’ll take the lead in governing and continually improving the services we provide to our internal users, including Office 365, SharePoint, device lifecycle, identity, and remote support platforms. You’ll also assure delivery of outsourced IT contracts and drive service improvement using data, automation, and AI-led approaches.
You’ll work closely with our infrastructure and education technology leads, as well as our managed service partners, to ensure end-user experience is seamless, secure, and aligned with strategic frameworks like ITIL 4, GDAD, and NIST CSF 2.0.
What You’ll Be Doing
Leading the delivery and improvement of all end-user compute services
Driving automation, AI-based support, and self-service adoption to improve first-time fix rates
Acting as a senior escalation point for complex user issues and incident management
Managing relationships with outsourced service providers, ensuring SLAs are met
Overseeing device lifecycle management and sustainable tech practices
Monitoring performance using Power BI and analytics to inform service enhancements
Ensuring alignment with modern workplace tools such as Office 365, SharePoint, Microsoft Defender, Power Platform, and ESRI ArcGIS
Embedding service governance frameworks and supporting Agile, product-led delivery
About You
We’re looking for someone who brings a mix of technical service management experience, strategic thinking, and a strong user-first mindset.
You’ll need:
Proven experience managing IT end-user services in a complex organisation
A strong grounding in ITIL (ITIL 4 preferred)
Experience managing vendors and outsourced service providers
A collaborative approach and excellent stakeholder skills
The ability to lead service improvement using automation, analytics and modern tooling
Experience in public sector or local government is welcome but not essential - we’re more interested in how you think, and how you lead.
Why Join Us?
Work with purpose: every improvement you lead helps frontline staff deliver essential services to the people of Lincolnshire.
Hybrid working: achieve balance with flexibility built into your role.
Personal development: access tailored CPD, BCS membership, and opportunities to work on high-impact digital projects.
Stability and values: join a council with strong values, a supportive leadership culture, and a clear long-term digital vision.
Ready to shape the digital future of local government?
Click apply or get in touch with Chris Gundel at chris.gundel@lincolnshire.gov.uk for an informal chat.
Please read the job information pack before applying.
This role is based in Lincoln with hybrid working arrangements.
On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.
We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.
Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
A Smarter Working Employer
We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.
Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.
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