Senior Customer Relations Advisor

Job Introduction

Job Title: Customer Relations Officer – 12-month Fixed Term
Working Pattern: Full-time
Salary: £32,597
Location: County Offices, Newland, Lincoln LN1 1YL
Closing Date: Monday 22 September 2025
Interviews: Week commencing 6 October 2025 (in person)

Our Customer Relations Team, is looking for a hard working and enthusiastic team player, to join them in resolving our customers, and service users, concerns. The role involves taking ownership of complaint escalations, as well as the commissioning of external investigators, through management of your own cases 

This is a 12 month fixed term position.

We are looking for a Customer focussed individual who enjoys striving towards resolving our customers concerns. The role offers an opportunity to learn about a vast majority of the council's services and impact the way in which these are delivered through appropriate resolution.

If you are detail orientated, pride yourself on your written and verbal communication and are looking for a role where no two days are the same then this could be the right opportunity for you.  

About the role: 

This post will provide support to the team from guiding cases on to the correct process to having oversight of incoming issues from which the Local Authority can learn and improve. You really can make a difference. You must have a keen eye for detail and be willing to learn about several services offered by Lincolnshire County Council, to a basic level. You will also be required to maintain professional relationships across the authority; using these to ensure that we do the best for our community. 

We aim to look at all cases with an impartial view, which ultimately results in identifying areas of improvement for the Local Authority. 

What we're looking for:

We need team players, with drive and determination. You'll also have a flexible, can-do positive attitude and a real desire to provide exceptional service.  

Next steps:

If this sounds like the role and place for you, the job description is attached, and this details the skills and experience we are looking for. You can also read our other supporting documents before submitting your application. 

Want to know more? We'd love to hear from you and are happy to chat through your current experience or answer any questions, email Shay Noreen on Shagofta.Noreen@lincolnshire.gov.uk

Applications will close on Monday 22nd September, and interviews will be held face to face at County Offices, Newland LN1 1YL, week commencing 6th October.  

Due to recent changes in immigration law in the UK we are unable to offer skilled worker visa sponsorship for this role as it does not meet the requirements of RQF Level 6.

All candidates are advised to read the attached job information pack prior to making an application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. 

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Fluency Duty 

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.