GLCCA Case worker (12 month FTC)

Job Introduction

Job Title: Caseworker -  (12-Month Fixed-Term Contract)
Working Pattern: Full-time, on-site with regular travel
Salary: £30,024-£32,597
Location: County Offices, Lincoln
Closing Date: November 13th, 2025
Interviews: November 28th, 2025

Overview

Mayor Jenkyns is seeking a dedicated and proactive Caseworker to join her team at the Greater Lincolnshire Combined County Authority. This is a unique opportunity to help shape the casework function within a newly formed authority, supporting the Mayor’s office in responding to public enquiries and managing constituent issues across a high-profile agenda.

The successful candidate will play a key role in establishing systems and procedures for managing casework, ensuring timely, sensitive, and accurate responses to a wide range of queries. This is a full-time, fixed-term position for 12 months, offering a chance to make a meaningful impact in a dynamic and evolving political environment.

Key Responsibilities

• Casework Management

  • Develop and implement systems and procedures for managing casework within the Mayor’s Office and GLCCA.
  • Handle a high volume of standard queries and assist with more complex cases via phone, email, social media, and face-to-face interactions.
  • Log, monitor, and track all cases, ensuring timely follow-up and resolution.
  • Draft professional responses to constituents and ensure appropriate actions are taken.

• Research & Analysis

  • Conduct thorough investigations into casework involving GLCCA services and partners.
  • Gather background information, interview stakeholders, and prepare detailed responses.
  • Analyse patterns in enquiries and produce reports to inform strategic decision-making.

• Compliance & Confidentiality

  • Ensure all casework is managed in line with data protection legislation and internal policies.
  • Maintain accurate and confidential records of all correspondence and actions taken.

• Support & Collaboration

  • Assist with mayoral meetings and follow-up actions.
  • Provide general administrative support to the Mayor’s Office as required.
  • Contribute to a small, committed team and support colleagues in a fast-paced environment.

Person Specification

Essential:

• Previous casework experience, particularly in areas such as immigration, housing, or welfare.
• Ability to manage a varied caseload and work well under pressure.
• Strong interpersonal and written communication skills.
• Ability to manage constituent expectations in challenging circumstances.
• Experience developing and testing new systems, with the ability to train others.
• Works well in a small team and demonstrates flexibility and initiative.

Desirable:

• Good IT skills, including familiarity with casework systems and MS Office applications.
• Ability to draft professional correspondence to a high standard.
• Willingness to undertake training and develop specialist knowledge.

Additional Information

• The role requires regular travel and a flexible approach to working hours.
• The postholder is expected to uphold GLCCA’s values and contribute to organisational transformation.
• Safeguarding awareness is essential, and all employees must follow GLCCA’s safeguarding policies when working with vulnerable individuals.

The role will be based on-site in Lincoln with a regular requirement to travel.

How to apply: Please upload your CV and complete the covering statement section of the application form. In no more than 1,000 words, explain how your skills and experience meet the requirements of the role.

Please note, these roles are not eligible for Skilled Worker visa sponsorship. The Greater Lincolnshire Combined County Authority does not currently hold a Home Office sponsor licence. Applicants must therefore have the existing right to work in the UK at the time of application and for the duration of employment.